Health and wellness providers have made great strides in matching their product offerings to the unique needs of high-end hospitality. A handful of items from this year’s gathering of the International Health, Racquet and Sports Club Association (IHRSA) show just how far some have come in improving club-, spa- and resort-based fitness environments. To learn of these Virtual Fitness and Multi-purpose Space Saving innovations, and how they can best be used to attract more members and guests, click here.
When restaurateurs evaluate whether to adopt technology-based service innovations, they must consider not only the costs and benefits of that technology, but also customers’ reactions to the procedural changes accompanying the innovation. Technology that damages customer satisfaction may not be worthwhile, no matter how much it reduces labor costs. For the results of a national survey on customers’ perceptions of eleven restaurant technologies, as well as whether respondents use those technologies and the value they see in them, click here.
Consultants & Other Industry Resources
R+R | 2009 Design Showcase
With the current obsession with design - as evidenced by the popularity
of HGTV, Martha Stewart Living, and Elle Décor - everyone,
including your guests, has an opinion on the topic.
more....
R+R | Tap into Savings
To reduce water use at your property, look to where
the most water is consumed. more....
R+R | Technology: On the Web
Resorts tap into social media.
more....
R+R | Aquatics Fun For All
Lazy river rides let families play together.
more....
R+R | Tennis: On the Rebound
That comes as no surprise to Nancy Hunter, resident manager at Rancho
Valencia Resort and Spa, which has been ranked as a top tennis resort
by both Gourmet and Tennis magazines.
more....
R+R | Sales and Marketing E-Commerce
Strategies
Beat the competition, increase bookings, optimize revenue. more....
R+R | Speaking of Spa: Wellness Trends
Embrace Customized Solutions
As more resorts look to introduce, expand, or refine their wellness offerings,
one of the rabbits clients ask us, as their consultant, to pull out of
our hat is a marketdriven, distinctive wellness solution.
more....
R+R | What's New: Offshore and Beachfront
Activities
Resorts are always looking for fun activities to attract guests and earn
ancillary revenue. Here are some ideas for a fun-filled season on the
waterfront.
more....
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